Jackpotcity believes gaming should be a source of entertainment, not stress. On this page, you'll find out how to set limits, protect yourself, and get help when you need it.
Responsible gaming at jackpotcity is more than a policy — it's the foundation of everything we do. We want you to enjoy every gaming session, but never at the cost of your family, finances, or mental wellbeing.
Responsible gaming means knowing your limits and staying within them. jackpotcity provides a range of tools and features to help you play mindfully and in control.
Remember — our team is always ready to support responsible gaming at jackpotcity. If you ever find yourself struggling, don't hesitate to get in touch.
Jackpotcity has multiple safeguards in place to support responsible gaming
If you or someone you care about is showing these signs, take action now. jackpotcity is always here to help.
If you notice two or more of these signs, contact jackpotcity support today.
The urge to bet more in hopes of recovering what you've lost.
You repeatedly end up spending more than the budget you set aside for gaming.
You hide your gaming time or spending from family and friends.
You are prioritising gaming over work, family, or sleep.
Feeling restless, irritable, or anxious when you try to stop playing.
You find yourself gambling with borrowed money or funds meant for household expenses.
Turning to gaming to cope with stress, depression, or loneliness.
Betting bigger just to feel the same excitement as before.
These tools are free and available to use from your account at any time
Set the maximum amount you want to deposit daily, weekly, or monthly. Reductions take effect immediately, while increases require a 7-day waiting period — by design, so you're protected from impulsive decisions.
Instant EffectSet how long you want to play each day in advance. jackpotcity will send you a reminder 15 minutes before your session limit is up. Once time runs out, the game will pause automatically.
Automatic RemindersNeed a short break? Temporarily deactivate your account for 24 hours, 7 days, 1 month, or 6 weeks. During this period, you won't receive any bonus offers or marketing messages.
Active InstantlyUse this option if you want to step away from gaming for an extended period. You can close your account for 6 months, 1 year, or permanently. Re-registration is also blocked during self-exclusion.
Maximum ProtectionAnswer the following questions honestly. This is not a diagnosis — it's simply a tool to help you stay aware.
Thank you for being honest with yourself. If you answered "yes" to one or more of the questions above, reach out to the jackpotcity support team. We'll help you confidentially and without judgment. You're not alone.
Any protective tool can be activated in just a few minutes through your jackpotcity account settings.
Sign in to jackpotcity with your username and password.
Click your name or icon in the top right corner to open the menu.
Go to "Responsible Gaming" under your account settings.
Choose what you need — a deposit limit, time limit, cooling-off period, or self-exclusion.
Enter your limit and click "Save" — it takes effect immediately.
Beyond jackpotcity, you can also reach out to these professional support resources
Join jackpotcity — where fun and safety go hand in hand. We're always here for you.
For players 18+. Please gamble responsibly.
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